Guests who gave operations more leeway during the pandemic are beginning to demand more value for the rates they're paying. To lessen and prevent this bleeding effect on hospitality's workforce, businesses need to take a closer look at what exactly in today's environment, both external and internal, is shrinking the labor resource pool while also determining what can be done to access additional labor pools or even secondary job employees. Only then can effective response measures be identified and implemented to adequately staffed operations that ensure long-term business success. Even with raising hourly pay, workers often continue to live paycheck to paycheck. Rather than trying to tackle workforce shortages by guessing which workplace adjustments will resonate with their employees, businesses need to go a step further by directly asking workers themselves.

Source: Forbes April 28, 2022 09:33 UTC