By Arielle Brumfield | CNNNEW ORLEANS, Louisiana (WDSU) — A large rental car company has apologized to a Puerto Rican man after denying him a car he paid for at the New Orleans International Airport. Humberto Marchand traveled to the city and paid for a rental car through Hertz ahead of his trip. When he arrived, he was denied the car after the employee demanded to see a passport. Marchand is a United States citizen and did not have his passport on him because his flight was domestic. We sincerely regret that our policy was not followed and have apologized to Mr. Marchand and refunded his rental.

Source: CNN May 16, 2023 17:55 UTC