Public complaints should be viewed as reflections of government effectiveness rather than disruptions to administration, says Perak Menteri Besar Datuk Seri Saarani Mohamad. MANIMARANIPOH: Public complaints should be viewed as reflections of government effectiveness rather than disruptions to administration, says Perak Menteri Besar Datuk Seri Saarani Mohamad. Saarani revealed that more than 19,000 complaints were lodged through the Public Complaint Management System (Sispaa) in 2025. He noted that recurring complaints, particularly regarding local authority services such as road maintenance, cleanliness, and pest control, signal areas requiring systemic improvement. "First, response time to public complaints must be shortened and standardised.

Source: New Strait Times January 22, 2026 07:02 UTC