Our free email newsletter sends you the biggest headlines from news, sport and showbiz Sign up Thank you for subscribing We have more newsletters Show me See our privacy notice Invalid EmailA pub owner replied to an angry one-star review left on TripAdvisor by taking apart the complaint word-by-word. The TripAdvisor review began: "I came here last weekend because I wanted to take my partner who has never been before. (Image: Getty Images/iStockphoto)The customer claimed the group had tried to order two coffees - both through the app and with staff members - but were left waiting 50 minutes for the drinks to arrive. He added that the majority of customers leave four or five star reviews, leading to the pub receiving a TripAdvisor 2019 Certificate of Excellence, which he says is "currently still valid". The customer has since said she was "absolutely disgusted" by the response and insisted her review was a true account of their experience.

Source: Daily Mirror November 15, 2020 13:57 UTC