(Jan 23): Prudential Financial Inc’s Japan insurance head vowed to bolster governance after revelations that improper actions by more than 100 current and former staff cost customers about US$20 million (RM80.1 million). The chief executive officer of the unit, Kan Mabara, “deeply” apologised for “multiple inappropriate cases,” at a news conference in Tokyo. Prudential Life Insurance Co had said in a statement last week that employees had received ¥3.14 billion from customers through improper acts. At Prudential Life, staff have been checking with customers since August 2024 following the discovery of multiple cases of impropriety. An internal investigation showed that about 106 current and former employees solicited around 500 customers for investment products that weren’t approved by the firm, including cryptocurrencies.

Source: The Edge Markets January 23, 2026 09:27 UTC