Sweeney bought her brand new Ford Fusion Hybrid from Cabot Ford in St. John's in May 2014. Ford Canada issued a bulletin in June, stating that the thick, milky substance was caused by condensation. Ford Canada says the thick, milky sludge building up in the vehicle's oil cap is caused by condensation. As a fix, Ford Canada told Sweeney to routinely drive her car at highway speeds for 15 to 30 minutes, with the defroster on the highest setting. (Darryl Murphy/CBC)Customer concernsIn July, a representative at Cabot Ford told Sweeney the dealership could be of no further assistance to her.

Source: CBC News September 27, 2016 09:30 UTC