How strange, you think, that an employee dedicated to customer service cannot perform this simple act of customer service and requires a superior to perform it instead. Another customer service rep later explained that if I wanted to purchase a specially priced Prime Day item, I would have to buy it the instant I selected it rather than go through the customer service desk. Thus, after being sued by and faced with numerous demonstrations by the National Federation of the Blind and others, Amazon created its accessibility customer service line. They are customer service reps, not customer denier reps.OK, said Kimberly. I followed the directions Amazon provided online as best as possible, but eventually, I gave in and called the accessibility customer service line.

Source: Forbes July 17, 2019 21:33 UTC