The common thread at the heart of the Post Office-Fujitsu scandal is a lack of accountability. Rudderless: No one at the Post Office was prepared to hold anyone but the unfortunate sub-postmasters and post-mistresses responsible for foul-ups at the topAt the Post Office it worked against the greater public interest because no one was prepared to hold anyone but the unfortunate sub-postmasters and post-mistresses responsible for foul-ups at the top. But accountability to investors means that successive bosses who blundered – Rico Back and Simon Thompson – were unceremoniously dumped from office. It is not just the Post Office which proved rudderless in crisis. The combination of second rate management and a lack of accountability at both the Post Office and Fujitsu proved to be the perfect storm for the sub-postmasters and mistresses.

Source: Daily Mail January 10, 2024 17:14 UTC