May Wong was at Boston’s Logan Airport when she learned by email that Porter Airlines had cancelled her flight back to Toronto. After three hours, she cancelled the existing reservation and booked three new tickets on a Porter flight to Toronto at a cost of $808.14. She asked for a review, since she was still out of pocket after paying for the more expensive replacement flight. Porter initially denied compensation, saying her group had flown with another airline. Not true, she said, sending her Porter flight number.

Source: thestar September 14, 2016 14:15 UTC