A pilot project that assigns Phoenix pay system troubleshooters to work directly with specific federal departments will go government-wide by mid-2019, the minister in charge announced Friday. The "pay pod" pilot began in select departments in December 2017 with the goal of more efficiently solving public servants' pay problems tied to Phoenix, which launched in March 2016. On Friday, her department said the Phoenix pay centre in Miramichi, N.B., will transition to the pay pod model starting this month. "This new approach will result in more efficient and comprehensive resolutions of pay issues, and a reduction in backlogged cases." Phoenix has cost the federal government more than a billion dollars, first to launch, then to deal with the problems it created.

Source: CBC News May 04, 2018 15:00 UTC