MANILA, Philippines — Flag carrier Philippine Airlines (PAL) continues to take steps toward becoming a 5-Star airline as it moves to upgrade to a more advanced passenger service system next month. “We are looking forward to launching a more reliable and passenger-friendly system that is designed for the needs of our customers,” PAL president and chief operating officer Jaime Bautista said. “This system will serve as the technology backbone of our business, and it follows naturally from the recent innovations and service upgrades that have won for PAL the 4-Star Global Airline Rating and the recognition as the World’s Most Improved Airline,” Bautista said. The upgrade to the new system will take place on the third week of March. “PAL aims to enhance passenger satisfaction with a smoother booking-to-boarding experience at different points of contact,” it said.

Source: Philippine Star February 22, 2019 16:00 UTC