But many expect them to stick even after the pandemic ends, which could mean huge growth opportunities for banks investing in new technology capabilities and "fintech" firms that make digital financial services. "I think the pandemic has made it incredibly clear that digital financial services are here to stay," Perret said. As of early May, the company reported adding more than 3 million users in 2020. "It's going from an attitude where people think, 'I do my banking in person,' or, 'I do financial services in person,' to an attitude of thinking, 'I could use these digital services.' While consumers may not ditch their physical bank branches entirely, they increasingly want the option to use digital services.

Source: CNN September 20, 2020 18:56 UTC