Patient satisfaction hits 80%: SurveyVietNamNet Bridge – The results of a pilot survey have shown the average patient satisfaction index (PSI) in the country reached 3.98/5, that is some 79.6 per cent of their expectation. Patients were mostly satisfied with the access to health examination and treatment services, especially drug distribution and consultation services. Another survey conducted by the Medical Services Administration (MSA) from December 2016 to December 2017 showed the country’s general in-patient PSI reached 75.6 per cent. The lessons learnt from the survey will help the health sector and hospitals improve their check-up and examination services. The outcomes came from a pilot survey on patient satisfaction conducted by the MSA, operating under the Ministry of Health, in collaboration with the Vietnam Initiative of Indiana University and Oxfam Viet Nam.

Source: VietNamNet News March 29, 2018 00:45 UTC