Jennifer Gagnon had vehicle reservations on a ferry sailing leaving Pender Island for Tsawwassen at 11:40 a.m. Monday. BC Ferries has since apologized online and by email to customers who had purchased reservations for the sailing, which had been scheduled online to pick up passengers on Salt Spring Island and Pender Island and take them to the Lower Mainland. "We sincerely apologize to our customers impacted by the scheduling error between Tsawwassen, Pender Island, and Salt Spring Island today," said the email Gagnon received on Monday evening. "I've been travelling with BC Ferries for over 30 years ... and I have never encountered an issue like this before," said Gagnon. BC Ferries spokesperson Deborah Marshall confirmed on CBC Radio on Tuesday morning that a system glitch caused the mishap.

Source: CBC News August 03, 2021 14:51 UTC