Passengers' fury over 'no refund' policy for train tickets cancelled due to the coronavirus crisis - News Summed Up

Passengers' fury over 'no refund' policy for train tickets cancelled due to the coronavirus crisis


Passengers have been venting their fury at having to potentially pay hundreds more for rebooking advanced train tickets cancelled because of the coronavirus crisis. The 45-year-old contract performance manager said: 'I had theatre tickets for myself, my partner and our daughter. We had three first-class returns booked plus a hotel and obviously the theatre tickets. '[The Trainline's] suggestion is that customers can rebook for anytime in the next 12 weeks and then if the issues remain rebook again in the following 12 weeks. Trainline said: 'When it comes to train ticket refunds and exchanges, rules are set by the individual train operating companies.


Source: Daily Mail March 20, 2020 17:37 UTC



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