ParcelLab founders Tobias Buxhoidt (CEO), Julian Krenge (CTO) and Anton Eder (COO). From their conversations, Buxhoidt and Krenge, who as consumers were all too familiar with the “Where the heck is my package?” phenomenon, identified two pain points. ParcelLab facilitates this, too, directing purchasers through an experience that is more personalized than dealing with UPS’ website might be. They're adding a lot of new logos, but they're also growing within their customers at a rapid rate,” Gatto said. “It’s getting so expensive to acquire customers,” Krenge says of ParcelLab’s strategy to help retailers retain customers.

Source: Forbes May 11, 2021 10:52 UTC