MANILA, Philippines — The coronavirus pandemic is leaving nothing unscathed, not even the digitally-inclined business process outsourcing (BPO) companies, a critical dollar earner and job-generating sector now poised for its first revenue decline in 11 years and slower future growth. The forecast was down from $27-$28 billion seen last year. If realized, it would mark the first year-on-year decrease in revenues since 2009, a year after the global financial crisis. BPO revenues next year are seen to grow to $27 billion before hitting between $28-29 billion in 2022, albeit down from as much as $32 billion originally. But apart from pandemic, challenges unique to the Philippines are also darkening the outlook for BPOs.

Source: Philippine Star November 20, 2020 05:15 UTC