MANILA, Philippines — The Philippine National Police launched on Monday its enhanced complaint referral and monitoring system, which its chief said should guarantee prompt police action to citizens’ complaints and concerns. Screengrab Photo shows the E-Sumbong complaint referral system of the PNP as presented to reporters at a press briefing. If it's complete and we feel the client is satisfied, only then will we mark the complaint as closed," Police Lt. Col. Mark Foncardas, project manager of the Complaints and Referral Monitoring Information System, said. Community trust and confidenceThrough the enhanced complaint referral and monitoring system, the police chief said he hopes to regain the community’s trust and confidence in the PNP by showing that its personnel can be fully depended on to serve and protect. Though he has been vocal about his internal cleansing program of the PNP, Eleazar himself has played down a number of concerns involving cops.

Source: Philippine Star May 17, 2021 08:23 UTC