When it comes to customer service, more and more Irish consumers are being short-changed. Lest the impression be given otherwise, there are positive outcomes for people, and many companies do prize themselves on good customer service. Firms waxing lyrical about their commitment to customer service are plenty, but the message quickly wears thin in many cases, he said. The Irish Examiner asked these companies how seriously they took customer service, and whether they felt they needed to improve. “In November, we employed 100 new customer service agents who are currently going through a rigorous training process.

Source: Irish Examiner November 22, 2020 20:00 UTC