Energy firm Ovo has been accused of threatening a customer with the forced installation of a prepayment meter – days after the regulator Ofgem asked all suppliers to stop the practice. The threat was made to David Jones, of Bristol, in a 'notice of default' letter dated February 9. He was told that unless he paid the billed amount, Ovo would pass his details to a debt collector – who could apply for a court warrant allowing them to enter his home and install a prepayment meter. Ofgem asked suppliers to stop using such court orders at the start of this month after an investigation by The Times revealed that debt collectors working for British Gas were forcing their way into homes to install prepayment meters. The Mail on Sunday asked Ovo why it had issued David with the threat.

Source: Daily Mail February 25, 2023 22:46 UTC