Case managers now have "overwhelming caseloads", staff face "huge backlogs" of work and rising stress and job dissatisfaction is seeing staff "dropping like flies," ACC staff reported when surveyed last month. As a result, stress and sick leave among union members was rising and morale was at an all-time low, but ACC management had failed to act, Brodie said. The union members were also overwhelmingly negative about the impact the changes were having on clients. ACC would also soon be "advance hiring" 217 more staff in its next recruiting round in anticipation of more staff leaving, he said. ACC staff had been doing an "absolutely tremendous job" coping with the workload and the organisation's own staff surveys showed improvements, Tully said.

Source: New Zealand Herald August 08, 2021 21:00 UTC