The National Disability Insurance Agency (NDIA) announced on Friday afternoon that Serco, a company with a chequered corporate history, would help run its contact centres under a two-year contract. But the decision has outraged disability rights campaigners, who say Serco’s poor history abroad and its lack of experience in disability should have precluded it from any role delivering the landmark scheme. “It just looks like an accident waiting to happen, and it worries me senseless,” she told Guardian Australia. People with disability and their families want a people-centred NDIS, not a commercial call centre,” Macklin said. Serco currently runs private prisons and 11 of Australia’s onshore immigration detention centres, including Christmas Island.

Source: The Guardian April 23, 2018 02:37 UTC