Business News of Wednesday, 23 December 2020Source: www.ghanaweb.comOur metering systems not converting electricity credit to debits – ECG to customers, IESThe Electricity Company of GhanaThe Electricity Company of Ghana (ECG) has said its metering systems do not have a feature that converts electricity credit to debits. The response comes after the Institute of Energy Security (IES) in a statement raised concerns of recent widespread challenges being experienced by pre-paid customers of ECG. “These customers who have pre-financed the use of electricity at a later time are having their electricity credits being converted to debits. “There is no feature in the prepayment systems that converts electricity credit to debt, nor is there a facility where the more a customer buys electricity, that customer will owe ECG. Generally, with ECG prepaid meters, money is deposited into a meter account and dispensed with an approved tariff till it is finished, then the meter disconnects electricity supply till another deposit is made,” the ECG explained.

Source: GhanaWeb December 23, 2020 08:15 UTC