For all its fine quality improvement initiatives and repeated commitments to patient safety, the HSE continues to get the basics horribly wrong. On appealing the decision, the patient and their relatives are told they must make a separate application to a senior HSE manager. And why no offer of alternative options from the HSE for the patient caught in the middle? Send in an intervention team from outside the health service with experience in change management and a commitment to structured communication. But if we want people to trust the health service again, then this trust must be painstakingly earned from the ground up.

Source: The Irish Times May 11, 2018 22:52 UTC