As one of those counselors, I thoroughly understand why a caller to a suicide prevention line needs to speak with someone who will listen without judgment. Since the greeting change was announced, I have spoken to at least 50 suicide prevention specialists, including therapists and social workers. How many people have already hung up because of the “may be recorded” prompt? Two months before the “may be recorded” prompt was added, I fielded a call from a 13-year-old girl. Ray Regan is a National Suicide Prevention Lifeline counselor and a member of the Chester County, Pa., Suicide Prevention Task Force.

Source: Los Angeles Times November 29, 2019 11:03 UTC