If it's at a different time, on a different day and leaving from a different city, is it still the same flight you paid for? A woman in LaSalle found out her upcoming Swoop flight from London to Halifax had changed. Don't accept this as the new norm, says advocateGabor Lukacs, founder of Air Passenger Rights Canada, said Swoop should provide a refund. (Robert Short/CBC)"If they can no longer provide a flight from London, we may be sympathetic to that possibly, but they have to provide a refund. If an airline refuses to provide a refund, Lukacs urged customers to ask their credit card company for a chargeback.

Source: CBC News May 03, 2020 10:52 UTC