They also named the top management of its promoter, the Malaysia-based Astro Group that owns 98.5% of the company, in their complaint. "We need security that the money collected by ecommerce platforms on our behalf will be reimbursed to us. "A commerce ministry official privy to the discussions said the department was in the process of trying to understand how to deal with such issues in the ecommerce sector. "The problem with ecommerce is that there is no set precedent so far since this whole space is new. We are in the process of setting these precedents, be it about consumer complaints or issues such as these.

Source: Economic Times September 07, 2016 02:03 UTC