The digital bank Monzo was in the top three for customer service, receiving a recommendation score of 83 per centTraditional high street banks were left trailing in the wake of their online rivals for customer service standards during the pandemic, the Competition and Markets Authority has found. The digital banks Monzo, First Direct and Starling Bank were the top three providers in Great Britain, according to a survey from the competition regulator. SponsoredThe study, which asked customers how likely they were to recommend a current account to friends and family, ranked Tesco Bank and Royal Bank of Scotland bottom, with fewer than half of their customers saying they would recommend them. Tesco Bank is exiting the current account market in November. The trend towards recommending digital banks was also reflected in a separate survey of small companies which ranked Starling, a mobile-phone based bank

Source: The Times August 16, 2021 15:56 UTC