The mandate of the OSCs was to provide support services for survivors of gender violence. But our experience suggests that the OSCs need more teeth to make them more effective. Second, case workers and multi-purpose staff work in three shifts but any shortfall of personnel puts extra work load on the remaining staff. Similarly, the staff strength should also be decided according to the average number of cases dealt by each OSCs. Fifth, these OSCs need skilled IT staff and case workers, and there must be reskilling of existing staff.

Source: Hindustan Times February 25, 2018 11:15 UTC