In the midst of a record-breaking cold snap, city staff were providing “incorrect” and “obsolete” information to people seeking emergency shelter at drop-in centres, the city’s ombudsman has concluded. The city “made a number of serious errors in its internal and public-facing communication of information about these critically important services,” Opler wrote. The ombudsman also identified issues with the 311 general information line, raising “the question of how many times 311 actually gave incorrect information to callers,” wrote Opler. “Does anyone else question this approach?” one city staff member wrote to her colleagues. The (mayor’s office) already thinks we’re not on top of this issue (even though we are) and I don’t think it’ll benefit us to push back.

Source: thestar March 21, 2018 23:13 UTC