Of AI hallucinations and AI bias View(s):Salesforce, touted as the world’s no. 1 AI CRM company, on Wednesday announced the upcoming launch of the Salesforce Start-up Programme in Sri Lanka to foster growth and innovation for the country’s vibrant start-up ecosystem. He also referred to AI hallucinations and AI biases which are also addressed by grounding the data. AI hallucination refers to a situation where an AI model generates outputs that are nonsensical, factually incorrect, or entirely fabricated while AI bias refers to the tendency of AI systems to produce outputs that unfairly favour or disadvantage certain groups, according to published and accepted Internet sources. Giving an example of AI bias, he said if nine out of 10 applicants are males applying for a particular job, AI will select the male applicant even though the sole female applicant has better credentials.

Source: Sunday Times January 11, 2026 21:24 UTC