His NatWest premium account was cleaned out after fraudsters rang him on a number showing up on his handset as the bank’s genuine number. To advise him how to keep his money safe after he had lost it all, seemed to be rubbing salt into the wound. RBS was quoted at the time as saying: “Keeping our customers safe and secure is of paramount importance to us. He notes that the special phone number now carries a warning about number spoofing. Phone number spoofing is an industry-wide issue and we are working with telecoms providers to address it.”* Not his real name

Source: The Guardian April 06, 2019 06:00 UTC