To ensure more transparency, carriers would be required to indicate the refund amount in case of ticket cancellations. Besides, carriers would have to indicate in an "unambiguous manner" the amount of refund admissible on cancellation of a ticket. "Under no circumstances, the airline shall levy cancellation charge more than the basic fare plus fuel surcharge," aviation regulator DGCA said. The Directorate General of Civil Aviation (DGCA) has also made it clear that airlines cannot levy additional charge to process the refund. Fliers will soon have a reason to smile as the revised norms that caps ticket cancellation charges and bars airlines from levying additional amount for refund process are coming into force from August 1.

Source: dna July 13, 2016 14:09 UTC