“SAS charged shipping and handling for those free products that far exceeded the actual cost for shipping and handling,” said Linda Kelly, then the attorney general. That included telling customers that a product was free when, in fact, shipping and handling fees were tacked on. The Haggler asked Ms. Bryant to email an audio file of that call, which many companies have done. “If I decline, your automatic assumption is that I don’t want you to hear it?” Ms. Bryant asked. Instead, someone named Ed Kurzawa responded, though only to reiterate everything that Ms. Bryant had already said.

Source: New York Times January 13, 2017 19:27 UTC