(I’m a customer service consultant; this means I’m brought in by companies to improve their customer service standards and delivery. And give them the best answer I can:“No, the customer’s not always right. Instead, stick religiously to your customer service resolution method. So being permissive with a student in the way we strive to be with customers isn’t exactly the right model. Likewise, patients aren’t exactly customers.

Source: Forbes October 17, 2019 17:14 UTC