[File, Standard]Postal and courier operators will soon be subjected to fresh regulatory requirements following a move by the Communications Authority (CA) to revise the quality of service guidelines. In these areas, operators will be allowed a maximum of five days to deliver packages to intended recipients. Operators will also be expected to address consumer complaints within three working days in the case of local mail and five working days for international mail. Once effected, both local and international courier operators will be penalised if more than one per cent of items shipped within the month are lost. The new guidelines come even as postal and courier operators in the country struggle with dwindling revenue as the cost of digital communication and smart devices take a toll on traditional mail.

Source: Standard Digital July 11, 2017 17:26 UTC