New regulations on refunds for air passengers are coming into force this week, but consumer advocates and airlines are raising concerns about the rules. "If [the flight] is for a specific event and … you cannot attend, then the flight becomes useless " De Bellefeuille said. The National Airlines Council of Canada says some delays and cancellations are caused by other entities, including airport customs and security. "These regulations are in place to protect travellers and to hold airlines accountable," Alghabra's office said in a separate statement. The CTA said it has been dealing with a mounting backlog of complaints as passengers accuse airlines of unfairly denying them compensation.

Source: CBC News September 05, 2022 11:27 UTC