A grieving family has lost more than $24,000 after a travel website allowed them to book pricey flight tickets - even though Covid travel restrictions meant they were completely banned from entering the transit country. However, the couple was 'utterly bewildered' when China Southern Airlines staff told them they could not board the flight because they were not allowed to transit through China. 'He actually expressed disbelief that we had been able to book these tickets,' Mr Ruffell told Stuff. Kiwi.com, which is based in the Czech Republic, denied accountability and refused to refund the family their tickets. 'When Mr Rufell booked online our automated service passed the payment across to the airlines to buy the tickets,' Kiwi.com told Daily Mail Australia.

Source: Stuff June 22, 2022 07:18 UTC