New Zealand banks face perception problem over profits and feesJan Mika 123RF Kiwis resent paying bank fees, Consumer NZ research shows. "But just 34 per cent were very satisfied their bank's fees were reasonable, the lowest score for any satisfaction measure in our survey." In contrast, only a quarter of Westpac customers and a fifth of BNZ's were very satisfied their bank had reasonable fees. There is a general reluctance to pay bank fees, people don't like paying for the service they receive." A Consumer NZ survey has found that 82 per cent of New Zealanders think banks' big profits mean they are charging too much.

Source: Stuff May 18, 2016 23:45 UTC