“I believe teams only succeed if they obsess over the customer experience,” Natale, the former chief executive of B.C.-based Telus Corp., said in remarks at the event at Rogers’ downtown headquarters. “That’s why Rogers set out to improve the customer experience a few years ago. Article Continued BelowLast year, customers logged 861 complaints against Rogers with the Commissioner for Complaints for Telecommunications Services, according to the CCTS's annual report for 2015-16. However, the CCTS's recently released mid-year report showed Rogers was on track to receive more complaints this year. He noted as well that the Rogers share price has risen 25 per cent since the dividend growth pause took effect.

Source: thestar April 19, 2017 18:11 UTC