Beth Dombrowa, a spokeswoman for Neptune and its parent company, Texas-based Service Corp. International, said she could not immediately comment. Gen. Xavier Becerra and three Bay Area prosecutors said that the Neptune Society broke state law by failing to hold in a fully refundable trust more than $100 million customers paid for the cremation plans. But it says the company shortchanged customers who were entitled to full refunds if they canceled their contracts. The suit alleges that Neptune steered 99% of customers to its Standard Neptune Plan, which included both cremation services and related products, but then illegally kept about half the money because it was earmarked for the products. The suit says Neptune thus deceived consumers who thought all their money was protected, as required by California law.

Source: Los Angeles Times December 03, 2019 00:22 UTC