This announcement underscores the summit’s significance as a premier gathering to revolutionise CX strategies and foster industry collaboration. Professionals and executives in customer experience management, marketing, retention, loyalty, and business strategy across industries are the primary stakeholders. The CX+ Summit includes keynote sessions, panel discussions, workshops, the CX Innovation Hub, boardroom discussions, a report launch, and networking opportunities. With customers being spoilt for choice, a superior customer experience helps build a loyal user base. A holistic approach to customer experience is a powerful differentiator in the long run.

Source: Economic Times February 28, 2024 10:08 UTC