This a revolution from the shopfloor, the school gate, the nursing station and, at times, the Private Office in the UK civil service. Teams and WhatsApp were absolutely critical to standing up an entirely new service in just six weeks – an achievement that has won awards. After becoming minister, I needed an NHS email address so I could read essential dashboards. “You managed to get an NHS email address? I never got that far.”And it is not just at times of emergency that government services need more creativity, agility and collaboration.

Source: The Times June 09, 2022 17:40 UTC