Thousands of people are paying hundreds of pounds more than expected in penalties after being baffled by the small print in car hire contracts Rex FeaturesDrivers are being “stung” by car hire firms that heavily penalise customers who arrive late to pick up a car or fail to return it within 30 minutes of the drop-off time, according to an investigation. Which?, the consumer group, found that tourists whose flights were delayed could lose their pre-paid vehicle without a refund if they arrived late. An “unavoidable traffic jam” could also lead to costly fees if customers returned a vehicle more than 29 minutes late. Some hire firms impose a £12 fee in the UK plus an extra day’s hire. The conclusions will add to concerns that thousands of people each year are paying hundreds of pounds more than expected in penalties after being baffled by the small print in car…

Source: The Times August 27, 2017 23:26 UTC