Of these, 44 per cent said they chose to remain silent, and 22 per cent were wary of complicated procedures while petitioning authorities. The survey, done in March and April this year, covered 3,000 consumers in 12 provinces and cities across the country. Thắng said many people complained that the consumer rights protection offices were usually located in cities and people in rural or remote areas had no access to their services. Most Vietnamese consumers do not take invoices or bills from sellers, and they do not complain to the Consumers Right Protection Office even in risky situations,” Khôi told Việt Nam News. He said the Việt Nam Competition Authority (VCA) had handled more than 6,000 complaints in 2010-15, in comparison to an average of 26 complaints before 2010.

Source: Viet Nam News September 10, 2016 01:52 UTC