More than 500 complaints filed against FoodpandaBy Yang Mien-chieh and Dennis Xie / Staff reporter, with staff writerFood delivery provider Foodpanda had 564 consumer disputes from January to last month and failed to attend many mediation sessions with local governments nationwide, the Executive Yuan’s Consumer Protection Committee said. In a news release earlier this month, the committee said that it investigated consumer complaints and mediations for Foodpanda and rival Uber Eats during the period, when the number of delivery orders jumped due to the COVID-19 pandemic. Uber Eats had 80 consumer disputes, the committee said. Another 14 were due to order cancelations, nine were related to the quality or quantity of food, eight concerned the service of delivery workers and 11 were related to other issues, it said. Before placing an order, consumers can consult lists local governments publish online of corporations that have failed to attend mediation sessions without proper reasons, it said.

Source: Taipei Times May 30, 2020 15:56 UTC