Released Monday, a report on “Streamlining the Physician Complaints Process in Ontario” suggests that the system is clogged because the College of Physicians and Surgeons of Ontario (CPSO) is currently compelled to investigate all public complaints. Ontario’s physician watchdog should dismiss more public complaints, given that more than 80 per cent require little or no action be taken, according to a new report. Complaints about doctors from the public are “the single most expensive and resource-consuming aspect of the physician complaints process workload, for both the college and the CMPA (Canadian Medical Protective Association),” Goudge wrote. These investigations are much more time-consuming than public complaints, Goudge wrote, noting that the median time to complete them is 450 days. To streamline these investigations, Goudge recommended reducing the number of physician charts reviewed by investigators to 10 from 25.

Source: thestar May 01, 2018 00:33 UTC