The 2022 Passenger IT Insights report results clearly reflect the accelerated digitalization of air travel since the outbreak of the pandemic and passengers’ willingness to adopt technologies. SITA’s research also finds reduced technology adoption in the early stages of the journey (check-in, bag tag, and bag drop) in favor of manual processing. Uncertainty about health requirements and travel rules has likely led travelers to seek more staff interaction when starting the journey. The survey shows that the more technology there is during travel, the happier passengers are. The survey is conducted by SITA, the world’s leading specialist in air transport communications and information technology.

Source: News Business Ethiopia June 30, 2022 18:59 UTC