Such changes are forcing the megabanks to rapidly embrace measures to digitise their operations. But I also feel uneasy about cutting our workforce.”All three megabanks are pressing ahead with digitisation, exploiting AI, robots and other technologies to streamline their operations. The Mizuho group has developed a robot that can assist customers who visit branches with queries about asset management and other services. Sumitomo Mitsui Financial Group Inc. has introduced paperless operations at some of its bank branches. Fintech firms, some of which allow customers to easily make settlements, send money and perform other common financial services through smartphones and other devices, have become widespread.

Source: The Nation Bangkok October 30, 2017 02:37 UTC