The masters of cutting-edge AI technology recently granted me an advance visit to Amelia City, the not-yet-open lab and showplace for Amelia, IPsoft’s notably humanesque AI. I was, for example, able to try out a retail banking scenario where Amelia handles replacing a lost or stolen credit card. But with Amelia, we graduate into automating the knowledge worker, the customer service agent. You're calling about something complex, often with deep human implications, that needs to be handled by a knowledge worker or something with the ability of a knowledge worker. Which is why there’s such a tremendous difference between what your personal assistant and what your customer agent can contribute.

Source: Forbes May 14, 2018 16:49 UTC